Frequently Asked Questions
Have a question? We’re here to help. We've gathered the answers to our most common questions below. If you can't find what you're looking for, you are always welcome to contact us.
About Our Products
What is the difference between the Baby Spray and the Baby Drops?
Both products contain the exact same high-quality ingredients and provide the same dose of Vitamin D (10 µg). The only difference is the delivery method. The spray offers a "one press and you're done" solution that many find easier for a quick daily routine. The drops use a classic pipette, a traditional and trusted method that allows for precise dosing.
Can older children and adults also use the products?
Yes. The recommended daily dose for the spray (1 spray) and the drops (3 drops) is 10 µg of Vitamin D. Many families use the same product for everyone to keep the routine simple. Always follow the specific Vitamin D recommendations from your national health authorities for different age groups.
Where and how are your products manufactured?
Your child's safety is our highest priority. Our products are manufactured in pharmaceutically controlled facilities under strict Good Manufacturing Practice (GMP) standards. Each batch is carefully controlled and documented to ensure the highest level of quality and safety.
What is the shelf life?
The "Best Before" date is printed on the bottle and packaging. After opening, we recommend using the product within 6 months. It should be stored at room temperature and away from direct sunlight.
Dosage & Use
From what age can my child use the product?
Our products are developed to follow the official health recommendations, which advise a daily Vitamin D supplement for children from 2 weeks to 4 years of age. Always follow your own health professional's advice regarding the start time and dosage.
What if my child receives infant formula?
If your child consumes a large amount of formula daily (typically around 800 ml or more), an extra Vitamin D supplement is usually not necessary as formula is already fortified. If your child consumes less than this, a supplement is typically recommended. When in doubt, always follow the guidance of your health professional.
Is the absorption of the spray different from the drops?
No. All vitamins are absorbed in the small intestine, regardless of whether they are administered as a spray to the cheek or as drops on the tongue. The spray is simply a practical and hygienic delivery method; the nutrient is absorbed in the same place.
Can the drops or spray be given with food?
Yes. You can administer the drops on a spoon or mix them into a small amount of cold or lukewarm food or liquid. Avoid high heat, as vitamins generally do not tolerate being heated.
Ingredients & Safety
What do your D-vitamin products contain?
Just two, pure ingredients: Vitamin D3 dissolved in premium, cold-pressed extra virgin olive oil. Our products contain absolutely no flavorings, sweeteners, additives, lactose, gluten, soy, or nuts.
Is the Vitamin D3 vegan?
Our D3 is derived from lanolin (a fat from sheep's wool) and is therefore not certified vegan. We are working on a plant-based version and will announce when it is ready.
Is olive oil an allergen?
Allergic reactions to pure, high-quality olive oil are extremely rare. Our product is free from all common allergens such as milk, soy, gluten, and nuts.
Does olive oil help with constipation?
Our vitamin D is suspended in a mild, cold-pressed extra virgin olive oil. The amount of oil per dose is very small and is generally well-tolerated as part of a normal diet.
Stool consistency in infants can naturally vary from day to day for many reasons. If you have any questions or concerns about your child's digestion, we always recommend that you consult your health professional.
Troubleshooting & Practical Questions
What should I do if the spray seems inconsistent (some puffs feel "empty")?
This can occasionally happen. Please check that you are holding the bottle upright and pressing the pump all the way down in one, firm motion. Avoid quick, repetitive "half-puffs". If this doesn't solve the issue, please contact us, and we will find a solution.
My product arrived frozen during winter. Is it still safe to use?
Yes, this is completely harmless. If the oil is frozen upon arrival, simply let the bottle stand at room temperature until it has fully thawed. The oil will return to its normal consistency, and the Vitamin D is not affected by the cold.
Do I need to shake the bottle before use?
No, shaking is not necessary. Our solution is stable, so you can be confident that every spray or drop contains the correct dose without shaking.
Subscription & Ordering
How does the subscription work?
Our subscription is designed for your convenience. You save on every order and receive automatic deliveries so you never run out. You have full control via your customer portal, where you can easily change products, adjust the delivery date, pause, or cancel at any time.
Can I buy without a subscription?
Yes, a one-time purchase is always an option in our webshop. However, many parents choose the subscription for the convenience and fixed price.
What is your return policy and satisfaction guarantee?
We offer a 100% satisfaction guarantee. If you are not satisfied with your purchase, you can either exchange it for the other product variant or get your money back. Just write to us, and we will help you. For returns, the product's seal must be unbroken for hygiene and safety reasons.
Shipping & Delivery
How quickly can I expect my order to be delivered?
We strive to ship all orders as quickly as possible. In Denmark, delivery time is typically 1-3 business days but can vary depending on your location and the time of your order.
Do I need to be home to receive the delivery?
Not necessarily. Our delivery partners often deliver packages directly to your mailbox or a safe place at your residence. If the package is too large or if no safe place is available, it will be redirected to the nearest parcel shop for pickup. You will receive notifications via email and/or SMS about the delivery status.